PRIVACY POLICY

AllCare Multi Services India Private Limited

Operating the AllCura Services Platform

Website: https://allcuraindia.com
Effective Date: 26/10/2026
Last Updated:  26/10/2026

1. Introduction and Scope

AllCare Multi Services India Private Limited (“AllCare”, “Company”, “we”, “our” or “us”) operates the AllCura Services platform at https://allcuraindia.com.

AllCura is an online service aggregation, referral, marketplace and facilitation platform that connects customers with relevant service professionals, skilled workers, contractors, vendors, financial institutions, vehicle buyers and sellers, rental providers and other third-party service providers.

Our services may include, but are not limited to:

• AC and appliance repair and maintenance.
• Electrical, plumbing and home repair services.
• Beauty, salon and grooming services.
• Carpentry, painting and interior services.
• Cleaning and deep-cleaning services.
• Facility management and manpower services.
• Security services.
• Packers and movers.
• Construction contractor referrals and new house construction coordination.
• Agriculture-related support, soil testing and tractor hire inquiries.
• Loan assistance and referrals to banks, NBFCs and other eligible financial service providers.
• Vehicle purchase, sale, exchange, marketplace and rental facilitation.
• Mobile repair, event-related services and other services listed on our website.

This Privacy Policy explains how we collect, use, store, disclose, protect and retain personal information when individuals visit our website, submit inquiries, register accounts, book services, join our network of workers or vendors, or otherwise interact with AllCura.

Our objective is to use personal information only for appropriate, disclosed and lawful purposes, while protecting its confidentiality and limiting access to authorised persons.

2. Our Business Model and Role

AllCare primarily operates as an intermediary, service aggregator, referral and facilitation platform.

Our role is generally to connect customers with suitable third-party service providers and facilitate communication, inquiries, bookings or transactions.

Depending on the service, AllCare may:

1. Receive a customer’s request.
2. Identify a suitable worker, technician, contractor, vendor, bank, vehicle seller, buyer or other service provider.
3. Forward relevant information to the appropriate party.
4. Facilitate communication, coordination and follow-up.
5. Receive commission or referral remuneration from a relevant service provider or business partner under an agreed arrangement, where applicable.

AllCare does not automatically become the direct provider of every service listed on the platform merely because a customer submits a request through our website.

The actual service provider, lender, contractor, seller, buyer or other relevant party will depend on the nature of the transaction and the applicable agreement.

Nothing in this Policy excludes any legal obligation or responsibility that applicable law imposes on AllCare.

3. Information We Collect

The information collected depends on the user's relationship with the platform and the service requested.

3.1 Customer Information

When customers create an account, log in, request a service, submit an inquiry or contact our support team, we may collect:

• Full name.
• Mobile number and alternate contact number, where provided.
• Email address.
• Residential address or service location, where necessary.
• Village, city, district, state and PIN code, where relevant.
• Requested service category and description.
• Preferred date and time for a service.
• Booking, communication and complaint history.
• Relevant information voluntarily supplied by the customer.
• Payment status and transaction references, where applicable.
• Feedback, reviews and customer support communications.

Customers will not ordinarily be required to submit Aadhaar, PAN or bank account documents merely to make a basic home-service inquiry or booking.

Additional information may be requested where necessary for a specific service and permitted by applicable law.

3.2 Worker, Technician, Staff and Vendor Registration Information

Individuals registering as workers, technicians, service professionals, staff members, contractors or other approved personnel may be asked to provide information needed for registration, verification, work coordination, authorised payments and administration.

Depending on the role and applicable requirements, this may include:

• Full name.
• Father's, mother's or spouse's name, where applicable.
• Date of birth and gender, where required.
• Mobile number and alternate mobile number.
• Email address.
• Password and account authentication information.
• Full residential address.
• Village or city, district, state and PIN code.
• Profile photograph or passport-size photograph.
• Designation, work category and service skills.
• Qualifications, work experience and professional details.
• Aadhaar number or an appropriate identity document, where necessary and legally permissible.
• Aadhaar document image, where necessary and legally permissible.
• PAN number and PAN document, where required.
• Bank account holder name, bank name, account number and IFSC code, where required for authorised payments.
• UPI ID, where voluntarily provided and necessary.
• Joining date and emergency contact information, where relevant.
• Registration status, verification records and documents submitted.
• Other information reasonably necessary for the relevant role.

We aim to collect only the information reasonably necessary for the disclosed purpose. Where appropriate and legally permitted, alternative identification methods or masked documents may be used.

Passwords must be stored using an appropriate secure password-hashing method and must not be stored as readable plain text.

3.3 Construction and Contractor Referral Information

Where a customer requests assistance with building a new house, construction work, renovation, painting, interior work or another project, we may collect:

• Customer contact details.
• Project location.
• Type and scope of the proposed work.
• Approximate project requirements or budget, where voluntarily provided.
• Preferred timeline.
• Relevant plans, photographs or documents voluntarily submitted.
• Communication and referral records.

This information may be used to identify and introduce a suitable contractor or service provider.

3.4 Loan Assistance and Financial Referral Information

Where a customer requests loan assistance, we may collect basic contact details and information necessary to understand the requested assistance and facilitate a referral.

Depending on the request, this may include the customer's name, mobile number, email address, general loan requirement and relevant application coordination information.

Documents such as PAN, income proof, bank statements, identity documents or other financial records should be collected or processed only where necessary, lawfully permitted and appropriately disclosed.

Where feasible, customers may be directed to submit sensitive documents directly to the relevant bank, NBFC or eligible financial institution through its authorised channel.

3.5 Vehicle Marketplace and Rental Information

For vehicle purchase, sale, exchange, rental or related inquiries, we may collect:

• Customer contact information.
• Preferred vehicle type and requirements.
• Vehicle details supplied by the buyer, seller or provider.
• Expected price or rental requirements, where provided.
• Vehicle availability and transaction coordination information.
• Relevant communication and referral records.
• Supporting documents where necessary for a specific lawful transaction.

3.6 Technical and Website Information

We may collect limited technical information, including:

• IP address.
• Browser type and version.
• Device and operating system information.
• Login and session records.
• Website usage and performance information.
• Security logs.
• Cookie and similar technology information.

Such information may be used to maintain website functionality, improve performance, prevent fraud and protect the platform.

4. Purposes for Collecting and Using Information

We may process personal information for the following purposes:

1. Creating and managing customer, worker and staff accounts.
2. Receiving and managing service inquiries and bookings.
3. Connecting customers with appropriate service providers.
4. Identifying suitable technicians, workers, vendors and contractors.
5. Coordinating construction, repair, maintenance and other service requests.
6. Facilitating referrals to banks, NBFCs and other eligible financial institutions.
7. Facilitating vehicle purchase, sale, exchange and rental inquiries.
8. Registering and verifying workers, technicians and other approved personnel.
9. Administering authorised salary, remuneration and other payments.
10. Sending account, registration, booking and service-related notifications.
11. Responding to questions, complaints and support requests.
12. Maintaining transaction, accounting and audit records.
13. Preventing fraud, unauthorised access and misuse of the platform.
14. Complying with applicable legal, tax, accounting and regulatory obligations.
15. Improving website security, reliability and user experience.
16. Protecting the legitimate rights and interests of the Company and its users, subject to applicable law.

We will not knowingly use personal information for unrelated purposes merely because it has been submitted to our platform.

Where a new purpose requires additional notice or consent under applicable law, the necessary steps will be taken.

5. Home Services and Service Provider Coordination

AllCura facilitates connections between customers and relevant service professionals, including electricians, plumbers, carpenters, painters, beauticians, cleaning professionals, AC technicians, appliance repair technicians and other listed service providers.

When a customer requests a service, AllCare may share the customer's relevant contact information, service address, requested work and necessary scheduling details with the selected or assigned service provider.

The purpose of this sharing is to enable the service provider to contact the customer, assess the request, arrange the work and complete the service.

A service provider should receive only the information reasonably necessary for that particular assignment. Unrelated customer information, confidential worker documents and other private records must not be disclosed merely because the provider is associated with the platform.

The actual work, scope, price, timing, materials, warranty and other service conditions may be agreed between the customer and the relevant provider.

AllCare may facilitate communication and coordination but does not automatically guarantee every independent provider's performance, qualifications, conduct or work quality. Any responsibility legally imposed on AllCare remains unaffected.

6. Construction, House Building and Contractor Referrals

Where a customer wishes to construct a new house or undertake renovation or other construction work, AllCura may introduce the customer to a suitable contractor or construction service provider.

Relevant project details may be shared with the contractor to enable an estimate, site visit, quotation or discussion.

The customer and contractor may separately agree on the project scope, materials, estimated cost, payment schedule, completion timeline, workmanship standards and contractual obligations.

AllCare may receive commission from a contractor under a separate commercial arrangement. Such commission is distinct from the amount the customer pays for the construction work.

The actual construction agreement, where applicable, should identify the responsible parties and their respective obligations.

7. Loan Assistance, Bank Referrals and Commission

AllCare may help customers connect with banks, Non-Banking Financial Companies (NBFCs) and other eligible lenders or financial service providers.

AllCare is not itself a lender merely because it facilitates a loan referral or assists with communication.

The relevant bank or lender is responsible for its own credit assessment, verification, eligibility checks, approval decision, applicable interest rate, loan terms and disbursement.

AllCare does not guarantee loan approval, a particular loan amount, an interest rate or the disbursement of funds.

7.1 Customer Charges

Under AllCare's stated business policy, the Company does not charge the customer a separate AllCare loan referral or facilitation fee.

Where applicable, AllCare may receive a one-time referral or other agreed commission from a bank or financial service provider under a lawful commercial arrangement.

The receipt of such commission does not mean that the customer owes an additional AllCare referral fee.

Any fees, interest, charges or other amounts payable to a bank or lender must be determined and disclosed by that institution under its applicable terms and legal obligations.

7.2 Customer Documents and Financial Information

Customer documents will be shared with a bank or financial service provider only to the extent necessary for the requested assistance and in accordance with applicable law and the required notice or consent.

Where a bank or lender requires customers to submit documents directly through its authorised channel, customers may be directed to do so.

Customers should verify the identity of the receiving institution and review its applicable privacy notice and loan terms before submitting sensitive information.

7.3 Regulated Financial Activities

If AllCare performs activities on behalf of a bank or NBFC that fall within applicable regulated lending, outsourcing or Lending Service Provider requirements, the relevant contractual and regulatory obligations must be assessed and complied with.

Nothing in this Privacy Policy is intended to replace any required bank or NBFC agreement, regulatory approval, disclosure or compliance process.

8. Vehicle Purchase, Sale, Exchange and Rental Facilitation

AllCura may connect prospective vehicle buyers, sellers, dealers, rental operators and other relevant parties.

For vehicle purchases or sales, AllCare may help identify interested parties and facilitate communication or access to an appropriate marketplace.

For vehicle rental inquiries, AllCare may help customers contact a relevant rental provider.

AllCare does not automatically own, sell, purchase, rent or transfer a vehicle merely because it facilitates a connection.

Vehicle ownership, registration, insurance, condition, documentation, pricing, availability and transaction terms should be independently verified by the relevant parties.

Any commission payable to AllCare by a participating business or provider will be governed by the applicable commercial arrangement.

The actual vehicle transaction or rental agreement, where applicable, will be between the relevant parties unless AllCare expressly agrees otherwise in writing.

9. Company Revenue, Commission and Customer Charges

AllCare's business model may involve receiving commission or referral remuneration from service providers, contractors, vendors, financial institutions or other business partners.

Depending on the service, such remuneration may be calculated as a one-time referral commission, a fixed amount, a percentage or another agreed commercial arrangement.

Examples include:

• A service provider paying an agreed commission for a customer referral.
• A contractor paying an agreed commission for a construction referral.
• A bank or eligible financial service provider paying an agreed referral commission, where lawful.
• A vehicle dealer, seller, rental provider or other participating business paying an agreed commission, where applicable.

AllCare's stated policy is not to charge customers an additional AllCare platform, referral or booking fee for the facilitation described in this Policy.

However, an independent service provider, contractor, bank, lender, vehicle seller, rental operator or other third party may have its own prices, service charges, taxes, interest, deposits or other lawful charges.

Any applicable third-party charge should be disclosed by the relevant provider before the customer agrees to the transaction, as required by applicable law.

The absence of an AllCare referral fee does not mean that every underlying service or transaction is free.

Any commission arrangement must be lawful, appropriately documented and consistent with the terms applicable to the relevant service.

10. Sharing Information With Third Parties

We may share personal information with the following categories of recipients, where necessary and legally permitted:

10.1 Assigned Service Providers

Relevant booking and contact details may be shared with workers, technicians, vendors, contractors and other service providers to fulfil the customer's request.

10.2 Banks and Financial Service Providers

Information may be shared with a relevant bank, NBFC or other eligible lender where necessary to facilitate a requested loan referral or related assistance.

10.3 Vehicle and Rental Partners

Relevant information may be shared with vehicle sellers, prospective buyers, dealers, rental operators or relevant marketplaces to facilitate a requested transaction.

10.4 Website and Technology Providers

Information may be processed by authorised website hosting providers, cloud or storage providers, software providers, communication services and other technology partners supporting the platform.

10.5 Payment and Verification Providers

Where applicable, necessary information may be shared with authorised payment processors, verification providers or other service providers involved in a requested transaction or legitimate administrative process.

10.6 Professional Advisers and Authorities

Information may be disclosed to auditors, accountants, legal advisers, courts, government authorities or regulators where necessary or required or permitted by law.

We aim to limit disclosures to the information reasonably necessary for the relevant purpose.

We do not sell worker identity documents or bank account information to unrelated third parties for their independent marketing purposes.

Where third parties process personal information on our behalf, appropriate contractual and organisational safeguards should be maintained as required by applicable law.

11. Confidentiality of Worker Documents and Bank Information

AllCare treats worker registration documents, identity information, PAN details, bank account numbers, IFSC codes and other private records as confidential personal information.

Subject to applicable law and the actual security controls implemented on the platform:

1. Access must be restricted to authorised personnel who require the information for a legitimate purpose.
2. One worker must not be able to access another worker's private identity documents or bank details through ordinary account access.
3. Customers must not be able to access confidential worker documents or internal administrative records.
4. Documents must not be publicly displayed on the website.
5. Bank details must not be used for unrelated purposes merely because they were submitted during registration.
6. Access to sensitive records should be controlled through appropriate role-based permissions.
7. Viewing, downloading, updating or deleting sensitive records should be logged where technically and reasonably appropriate.
8. Documents should be shared with a third party only where necessary, legally permitted and appropriately authorised.
9. Documents should not be used for unrelated promotional messaging.

Where sensitive documents are not necessary for a particular role or transaction, they should not be collected merely for convenience.

12. Data Security and Protection Measures

AllCare will maintain reasonable technical and organisational safeguards appropriate to the personal information processed and the risks involved, as required by applicable law.

Depending on the system and service, safeguards should include:

• Secure transmission of personal information.
• Access-controlled storage of documents.
• Protection against unauthorised public access.
• Role-based administrative permissions.
• Appropriate authentication and password security.
• Secure password storage.
• Access logs and monitoring.
• Appropriate backup and recovery procedures.
• Reasonable software updates and security maintenance.
• Appropriate controls for service providers processing information on our behalf.
• Procedures for investigating and responding to suspected security incidents.

Access to sensitive information should be limited to authorised personnel and the minimum extent necessary for the relevant purpose.

No website, electronic storage system or internet transmission method can be guaranteed to be completely secure. We will respond to security incidents and make any legally required notifications in accordance with applicable law.

Users should protect their account credentials and promptly report suspected unauthorised account access.

13. Passwords, OTPs and Account Security

Users must keep their passwords, OTPs and other authentication credentials confidential.

AllCare will not knowingly ask users to disclose their passwords or banking authentication credentials through unsolicited messages.

Where email or mobile OTP verification is used, the OTP should be used only for the relevant authentication process.

Users should report suspected unauthorised access or misuse of their accounts to our support team.

We may take appropriate steps to protect an account where suspicious activity or a security risk is identified, subject to applicable law and the platform's terms.

14. Data Retention and Deletion

AllCare will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Account administration.
• Service coordination and booking records.
• Worker and vendor registration.
• Authorised payment administration.
• Customer support and complaint handling.
• Accounting and audit requirements.
• Fraud prevention and security.
• Legal and regulatory compliance.
• Establishment, exercise or defence of legal claims.

Different categories of information may require different retention periods.

When personal information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise handle it in accordance with applicable law.

Where a law requires a record to be retained, or retention is otherwise lawfully necessary, a deletion request may be subject to that requirement.

We will not promise immediate deletion where a lawful retention obligation applies.

15. User Privacy Rights and Requests

Subject to applicable law, users may request:

• Information about the processing of their personal data.
• Correction or updating of inaccurate personal information.
• Deletion of personal information where legally applicable.
• Withdrawal of consent where processing is based on consent.
• Assistance with privacy-related questions or complaints.
• Other rights available under applicable data protection law.

Requests may be submitted using the contact details in Section 22.

We may verify the identity and authority of the person making a request before disclosing personal information or making changes.

We will handle requests within the applicable legal time limits and explain any lawful restrictions where necessary.

Withdrawing consent may affect our ability to provide a particular service where the relevant information is necessary and no other lawful basis for processing is available.

16. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

• Login sessions and account functionality.
• Security and fraud prevention.
• User preferences.
• Website performance and reliability.
• Usage analysis and improvement.

Users may be able to manage certain cookies through their browser settings.

Where legally required, we will provide appropriate information or obtain consent for relevant cookies or tracking technologies.

Disabling certain cookies may affect the functionality of some website features.

17. Third-Party Websites and External Platforms

Our website may contain links to banks, NBFCs, vehicle marketplaces, rental providers, map services, payment providers or other external websites.

These external services may collect and process information under their own privacy policies and terms.

AllCare does not control the independent privacy practices of external websites merely because a link appears on our platform.

Before submitting personal or financial information to an external service, users should review its privacy policy, verify its legitimacy and understand the terms that apply.

18. Communications and Marketing

We may use the contact details provided by users to send:

• Registration confirmations and updates.
• Booking confirmations and service-related communications.
• Account and security notices.
• Responses to customer inquiries.
• Necessary administrative communications.
• Other communications permitted by applicable law.

Promotional messages, where offered, will be handled in accordance with applicable consent requirements, communication preferences and other legal obligations.

Users may request to stop optional promotional communications. Essential service, account security or legally required communications may continue where permitted by law.

We will not knowingly use confidential identity documents or bank details for unrelated promotional communications.

19. Children's Personal Data

Our registration and service processes will be operated in accordance with applicable legal requirements concerning children's personal data, age restrictions and parental or guardian consent.

Where the law requires verifiable parental or guardian consent or prohibits particular processing practices, we will follow those requirements.

Users must not submit another person's personal information without appropriate authority or a lawful basis.

20. Grievances and Security Complaints

Users may contact AllCare if they have concerns about:

• Unauthorised access to personal information.
• Incorrect personal information.
• Use or disclosure of documents.
• Privacy-related complaints.
• Requests for correction or deletion.
• Account security.
• Other matters relating to the processing of personal information.

We may request reasonable information to verify the complaint and investigate the issue.

Complaints will be acknowledged and addressed within the applicable legal time limits.

Where a complaint involves a third-party bank, lender, vehicle provider or independent service professional, we may assist with directing the complaint to the appropriate party, where relevant. This does not replace any complaint mechanism that the law requires the relevant party to provide.

21. Changes to This Privacy Policy

We may update this Privacy Policy when our services, business model, technology, data practices or applicable legal requirements change.

The latest version will be published on https://allcuraindia.com with the applicable effective date or last-updated date.

Where required by law, we will provide additional notice or obtain consent for material changes.

Users should periodically review this page to understand the current privacy practices of the platform.

22. Contact Information and Privacy/Grievance Contact

For privacy-related questions, data correction requests, deletion requests where applicable, or complaints regarding the handling of personal information, please contact:

Company: AllCare Multi Services India Private Limited
Platform: AllCura Services
Website: https://allcuraindia.com
Email: support@allcareindia.co.in
Phone: +91 92885 66335

Business Office:

2nd Floor, AllCare India Head Office,
Indian Gas Godown Road, Jiwachh Nagar,
Near Homeopathy Medical College, Katihar,
Bihar 854105, India.

Authorised Privacy/Grievance Contact: [Chanda Kumari]
Designation: [Director]

Please provide sufficient details to identify the nature of your request. Do not send unnecessary identity documents, bank information, passwords or OTPs when submitting a complaint.

We may contact you to verify your identity before acting on a request.

23. Relationship With Other Website Policies

This Privacy Policy should be read together with the applicable AllCura Services Terms and Conditions, service booking terms, worker registration terms, cancellation or refund policies, and other service-specific notices published on our website.

This Policy addresses the collection, use, disclosure, protection and retention of personal information. The relevant Terms and Conditions may separately explain service arrangements, commission structures, third-party responsibilities, payments, cancellations, disputes and other commercial matters.

Where a service requires additional information collection or processing, the relevant service-specific notice or agreement will apply alongside this Policy, subject to applicable law.

24. Legal Compliance

AllCare will handle personal information in accordance with applicable Indian laws and regulations governing privacy, data protection, information technology and relevant sector-specific activities, as applicable to its actual operations.

This Policy is intended to explain our data practices transparently and does not remove any rights or obligations that arise under applicable law.

AllCare Multi Services India Private Limited
AllCura Services — One Call, All Solutions
Website: https://allcuraindia.com